TERMS & CONDITIONS

INTRO

The company N. DIMITRIADIS - K. ARVANITIS O.E. (VAT RN: 800 606 116 / Tax Authority: A Piraeus) (hereinafter as the "Company") has created the website www.hotelshops.gr online clothing shop and shoes, which operates under the following terms of use. The visitor is invited to gain knowledge and understand the following terms and then make use of the website’s pages and / or services which will result to his/her complete agreement and acceptance. Any transaction you conduct this website implies acceptance of these terms.

 

TERMS

N. DIMITRIADIS - K. ARVANITIS G.P. reserves the right to unilaterally amend or renew the terms and conditions of transactions, which are always there to inform visitors within the website of the e-shop. Any update or alteration to the terms and conditions applies to future transactions, not past.

 

PRODUCTS AND SERVICES INFORMATION

The Company is committed to the full and correct presentation of all information and data presented on the web pages of the website www.hotelshops.gr and concern the displayed products and services offered, subject to typographical or technical errors that may have escaped attention or arose unintentionally.

 

LIMITATION OF LIABILITY

Through the webpages of the website www.hotelshops.gr the products and services are presented and advertised, that the visitor has no obligation to consume if he/she wishes not. Technical devices (computers, tablets, mobile phones, etc.) and the Internet connection needed to visit the site in no way financially burden the N. DIMITRIADIS - K. ARVANITIS O.E. . Furthermore, no responsibility is accounted to the Company for any technical problems that may arise and the visitor of the website www.hotelshops.gr may experience during their visit to it. The Company also assumes no responsibility for acts or omissions of third parties and particularly of unauthorized interventions to products or services or information offered through the website. Additionally, the Company is not responsible for, the poor functioning of links that seemingly or actually refer to the website www.hotelshops.gr, not being able to control the encoding of the text of them, the consumer/user protection methods or the protection of their personal data, always referring on the online site that the links are located. The apparent or effective existence of links to other online sites outside the web site www.hotelshops.gr does not imply the partial or complete agreement of the Company with commercial or intellectual content of websites which are located.

 

COMPLIANCE AND ETHIC USE

The Company as well as the user agree and accept the ethical merchantable operation of the shop www.hotelshops.gr. The user of the site commits him/her self to not ever use and in any case the online store, all or part of it, to send email, or publish, or in some other way to publicly make known content that is libelous, harmful, obscene, vulgar, obscene, abusive, threatening, violate the privacy of another in any way or is racial, racist or ethnic discrimination, or may cause harm to minors. The user also agrees and commits him/her self to not use either for their personal use or use of other/others internal information, proprietary and confidential information, trademarks, copyrights and patents of third parties, and that he/she will not use intentionally or unintentionally the site www.hotelshops.gr for malicious purposes, for transmitting software viruses, computer code, files or programs that may interrupt or impair the operation of the site or cause damage or disturb others.

 

COPYRIGHTS & TRADEMARKS

The images, marks, graphics, text, designs, codes, files that appear on the webpages of the website www.hotelshops.gr are copyrighted and registered trademarks of the Company, its partners, third parties and are protected by the provisions of domestic and Community law and international conventions on industrial, intellectual property and unfair competition and in any case can not partly or wholly be sold, redistributed electronically or physically or in any other way, be copied, modified or reproduced.

 

SECURITY

The Company recognizes the importance of safeguarding the privacy of users of the website www.hotelshops.gr and safe navigation until the possible placement of an order, take all necessary measures using the most advanced methods of protection. This is achieved in the following ways.

During the user registration process the ability of creating a personal profile is given by selecting a “Username” and “Password” of your choice. We suggest the use of lower, capital letters, numbers and symbols in the selection of your personal “Password”. Our company informs you that it has no way of knowing, and in no case does not store your password. Your future entry through the process “login” allows management to secure your personal profile, change contact information, delivery address and change the registration email and personal password. The regular change of ”Password” combined with the responsibility to maintain secrecy and non-disclosure of the “Username” and “Password” to third parties ensure the safety of movements of your account and your personal information. If you suspect that your personal login information leaked, we strongly urge you to contact us by phone or email. In any case the Company is not responsible for the loss of these and their unauthorized use.

The Company uses high security protocol SSL-256 encryption (Secure Sockets Layer) which is the safest certification system for web sites and ensures confidential transfer of your personal data. The procedure is based on creating a random unique encrypted 256 bits “key” generated at the start of your connection to our system and use this unique key to send data to us. The same procedure is followed when you need to download information from our system with your browser over the internet. The information is encrypted and encoded before starting to transfer over the internet ensuring uninterruptible traffic and decoding at the arrival to our servers. At any point of the web site www.hotelshops.gr you are asked or required to enter personal information or “login”, this is secured by the SSL-256 encryption.

The access to the servers of the Company for transactions through our website www.hotelshops.gr is continuously monitored by a firewall, which allows the use of specific services to users-consumers by prohibiting access to third parties, to the systems, confidential information and information of our Company.

Maintaining the confidentiality of your personal data is one of our priorities as a nonnegotiable fact. N. DIMITRIADIS - K. ARVANITIS Ο.Ε.  undertake not to disclose to third parties any data relating to the name, surname, addresses, phones, emails, age, sex, etc., card details and payments as well as types of products or services consumed by you. The only people, who have access to certain parts of them, are authorized employees of the Company or affiliates working in the operational part/procedure, for example, the process of your order. The disclosure of the above information and data can only be performed by the sole request of yours or court order or decision of any other public authority. All data held about you in our company is always available to you.

Also with the present, we make known to you the existence of the right of access and right to object under Article 12 and 13 of Greek Law 2472/1997.

 

PERSONAL DATA

The Company through its website www.hotelshops.gr collects users' personal data such as name, surname, addresses, phones, emails, age, sex, etc. in the process of registration or during the import process your personal data to process your order or in the form of questionnaires, competitions. In each case the Company is committed to the use of these with good intentions always for purposes of processing, promotion and optimization of offered services to consumers. Access to this data is only permitted to authorized employees of the Company and affiliates of the Company aiming to perform work for the satisfaction of desires of your orders and always ensuring that they are not going to use them illegally. In no event the use of these personal data of users/consumers is intended for publication, hire or sale to third parties, but only in your own application or judicial order or decision of any public authority. At any time the user has the right to update and/or object to the further processing of the data base according to the Personal Data Privacy Policy legislation. Under no circumstances, including negligence, and given the volume and nature of the internet, the Company is not liable for any form of damage suffered by the user/visitor of the website www.hotelshops.gr, services, options and content, which makes under their own initiative and with the knowledge of the present terms & conditions. In any case, our company and website www.hotelshops.gr is fully complied with the provisions of the Greek personal data protection and privacy law (article 11, Greek Law 2472/1997).

 

APPLICABLE LAW

The Terms and Conditions of use of the website www.hotelshops.gr, and any amendment, change or alteration shall be governed and complemented by Greek law, European Union law and international treaties. Any provision of these terms to be against the law ceases to have effect and is removed from the present, without in any way affecting the validity of other conditions. This is a universal agreement between the Company as the administrator of this website and the visitor/user of the web pages and services, and binds only them.

 

PRODUCT PURCHASE

Of great importance to us is the simplified, fast and high-quality purchase process via the website www.hotelshops.gr, keeping that in mind we defined two ways of completion of your purchase. The visitor/user is able to purchase services and products for sale either A) by creating a user account or B) through "quick checkout”.

A)      Completing the purchase process by the member account creation process, you can check the status of your orders, track the shipping using a tracking number , to receive special offers and discounts, track the history of your purchases, to store your personal data so that the process of completing your next order to be simpler and faster.

B)      Completing the purchase process through "quick checkout" by simply and quickly entering your name, delivery address, email and telephone number.

Whichever method you choose, before checkout you choose shipping method, or pick-up from the store (see SHIPPING AND DELIVERY) and payment method (see PAYMENT). During the checkout process you will be informed of the final price as this will result in product cost, any possible discounts and shipping cost.

Subsequently, after getting informed by the system that your order has been successfully placed, you will receive within 24 hours a notification email to the email address you specified that will confirm acceptance of your order. We commit to the fastest and highest-quality service and the proper information of stocks available for sale. For reasons of misspell/misprint, involuntary error/mistake or majeure, the confirmation email that will be sent will be the final order confirmation. In the event of a cancellation or non-acceptance of the order on our part then the final amount possibly paid (depending on the payment method selected) will be refunded in full.

Our Company for the purpose of keeping you up to date on the status of your order and delivery of it will send you a series of emails that will inform you about the collection, shipment and delivery of it.

All prices shown anywhere on the site www.hotelshops.gr and related product prices, services or transportation costs are final and include VAT.

 

PAYMENTS

The payment of your purchases can be made via Credit or Debit Card, Paypal, Bank Transfer, and for Greek customers there are 2 more options available: Cash on Delivery, and Payment in store.

  • CREDIT CARD

Of great importance to us is securing any transactions. The completion of the Credit / Debit Card charging process is being done with the cooperation of secure systems used by our partner banks. The Cards are being charged the same day you complete your order. Acceptable credit / debit cards are:

VISA, VISA ELECTRON, MASTERCARD, DINNERS, EUROLINE

  • PAYPAL

Secured payment trough Paypal is also available as an option. In case you choose this payment way, you will be redirected to Paypal’s webpage in order to confirm and complete the payment. There are no extra chargew from our side in case you prefer to pay via Paypal.

  • BANK TRANSFER

The deposit amount for payment should be made to following Bank Details within 3 days from the day the order was completed, to the following bank account. If this is not done within 3 days the order is canceled without warning.

Bank: EUROBANK

Beneficiary: N.DIMITRIADIS-K.ARVANITIS O.E.

Account Number: 0026.0305.07.0200618575

IBAN: GR 52 026 0305 000007 0200618575

  • UP ON DELIVERY (Greek Customers)

For payment by cash on delivery in your area no additional costs apply.

  • PAYMENT TO SHOP (Greek Customers)

You can place your order via the website www.hotelshops.gr and ask for the payment and receipt of products from one of the following stores. After the notification you will receive within the next two business days for the arrival of the products in the store you selected, you can collect your order, without any additional cost. You will be required to show an identity card and the “order number” in order to secure the transaction.

 

SHIPPING COST – COLLECTION

Before checkout you will be asked to select Shipping / Collection: A) delivery to your address and B) collection from the store (for Greek Customers).

 

A) SHIPPING COST

 

  • EUROPEAN UNION

Less than 15,00€ for a shipment as big as a normal size box of shoes via DHL Express NEXT DAY Delivery (to all major cities). Smaller European Cities or villages may be covered with 2 days delivery time via DHL Express. No payment fees no matter the preferred payment method.

  • GREECE

Free Shipping for all orders above 70,00€. Otherwise 4,90€. Delivery time 1 to 3 days. No payment fees no matter the preferred payment method.

  • REST OF THE WORLD

Please follow check out process for quotation. Low shipping fares via DHL Express 1 to 4 business days delivery time. No payment fees no matter the preferred payment method.

All deliveries of shipments are handled by cooperating recognized courier companies.

Deliveries are made during working days.

 

B) COLLECT FROM STORE (Greek Customers)

If you wish collection from the store, you can choose one of the following stores and within 2 business days after notified by email or phone for the arrival of your order into it, to go to the store (store working hours) to collect your purchase.

For the collection, showing the identity card and the order number (that you received to the email address you provided us) is required.

The collection could be made on Saturday (store working hours) if you have been notified of the arrival of the order.

HOTEL Shop Glyfada: Lazaraki 35, Glyfada, 16675 (link)

HOTEL Shop Nea Ionia: Eleftheriou Venizelou 28 Nea Ionia, 14231 (link)

HOTEL Shop Piraeus Odyssea Androutsou 174A, Piraeus, 18535 (link)

HOTEL Shop Chalkida: Ermou 19, Chalkida, 34100. (link)

 

SHIPPING TIME

 

EUROPEAN UNION

-If your order is completed BEFORE 12:00 noon (Greece Local Time) on the preceding business day, then it will be shipped same day and delivered the next business day for deliveries to major European Union Cities and within 2 business days to smaller cities and villages.

-If your order is completed AFTER 12:00 noon (Greece Local Time) on the preceding business day, then it will be shipped on the next business day and delivered on the following business day for deliveries to major European Union Cities and within 2 business days to smaller cities and villages.

GREECE

-If your order is completed BEFORE 12:00 noon (Greece Local Time) on the preceding business day, then it will be shipped same day and delivered the next business day for shipments within Attica and major urban centers and 2 business days for the rest of Greece.

-If your order is completed AFTER 12:00 noon (Greece Local Time) on the preceding business day, then it will be shipped on the next business day and delivered on the following business day for deliveries within Attica and major urban centers all around Greece and within the next 3 business days for the rest of Greece.

REST OF THE WORLD

-All orders will be delivered within 1 to 4 business days from the day of purchase

 

Committing ourselves to make every effort to speed up the delivery of your order we hereby notify you that the possible involvement of imponderables such as strikes, bad sea weather, transport / courier companies delays, force majeure etc. may cause delay in the delivery of the order.

 

TRACKING

Our company allows you to be fully up to date of the preparation status and shipping of orders. You can visit your member area on the site if you made the order as a registered user and check the status of your order, as well as use the provided tracking number to check the current state / place of your shipment, through the couriers website.

If you have completed your order through “quick checkout” you will receive an email notification regarding the state of your shipment and tracking number in order to watch the status of your shipment through the website of the partner courier.

 

RETURNS

You have the right to return the products of your order, excluding underwear and swimwear due to hygienic reasons, within 15 days from the day of 1st delivery attempt by the partner courier company for any reason you wish and ask A) for a change in size or product, B) for a coupon with value equal with the value of the product(s) bought originally which can be redeemed within 2 months from the day of creation, C) for a full refund of the value of the products bought. Original delivery costs, return costs, taxes and duties are not refunded.

The returned products must not have been used, to carry all the manufacturer's tags, original box in unused condition (for shoes) and all accessories where these are available, eg extra laces. Also, basic requirement is the proof of purchase (receipt).

If you wish to return all or part of your order you will need to send an email to [email protected] or inform us by phone (+30) 2104123391 Monday to Friday 9:00 a.m.-6:00 pm. The returned products should be sent to the headquarters of the company:

Return to: HOTELSHOPS, 178 ODISSEA ANDROUTSOU STR., PIREAS, 18535, GREECE PHONE: +302104123391.

All returns will be inspected and if a refund has been requested by customer then within 7-10 days the purchase value will be refunded to the consumer in a similar way to the originally selected payment method. In case of cash on delivery (Greek Customers), the refunded amount can be debited to the buyer's bank account. Refunds will not include possible expenses of transport, taxes and duties, cash on delivery charges or bank charges.

If the product has been purchased during a special offer of “free return transport” or using special coupon, then the return costs heavy the Company, otherwise it's customer's obligation.

 

NEWSLETTERS

Newsletters that the visitor/user of the services of the website takes by subscribing to the mailing list are the intellectual property of the Company and therefore protected by the relevant provisions of the Greek legislation and international conventions. The visitor/user has the right, whenever they   want, to request to be removed from the mailing lists in order to stop receiving periodic newsletters from the Company. Any personal information submitted by the user through this process, are subject to the Company's privacy policy and you can be read in the "PERSONAL DATA". The Company reserves the right not to enter a person in the mailing lists or deleting them.

 

COOKIES

The company may use alphanumeric identification files, called “cookies” to identify the visitor/user for certain services and pages of the website (eg newsletters, shopping cart, wishlist etc). The cookies are small text files stored on the hard disk of the visitor/user and no information/data of any document or file from their computer. The cookies depending on their duration they are divided into temporary “session cookies” and persistent “persistent cookies”. The session cookies are used for A) Your automatic recognition as a registered user after you login and/or browsing secure pages, B) For the operation of the electronic basket, wishlist and automatic user identification when performing purchases C) For the electronic identification of users already connected to social media. The persistent cookies are used A) To facilitate and optimize the use of services and purchase/use of products/services of sale, B) For statistical purposes and to determine the areas which are useful or popular or for marketing purposes C) To show content corresponding to your choice and interest. Data collected from the use of cookies are stored only in the form of anonymous statistical data and do not carry any direct connection to you personally. The visitor/user of the website can configure the browser in such a way in order to warn him about the use of cookies in specific services of the Company or to prevent the acceptance of cookies in any case. If the visitor/user of these services and pages does not accept cookies, then he/she can not have further access to these services.